Privacy Policy

1. Introduction

BeaBee Carpet & Sofa Cleaning (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our carpet cleaning services, visit our website, or contact us.

We are the “data controller” of the personal data we process, which means we decide how and why your data is used.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact details – name, address, phone number, and email address.

  • Booking information – details of the service requested, property access instructions, and payment details.

  • Communications – emails, messages, or calls between you and us.

  • Website data – cookies, IP addresses, and browsing activity (if you use our website).

3. How We Use Your Information

We use your personal data to:

  • Provide and manage carpet cleaning services you request.

  • Process payments and issue invoices.

  • Communicate with you about bookings, reminders, and customer support.

  • Improve our services and website.

  • Comply with legal and regulatory obligations (e.g. tax records).

  • Send occasional marketing messages (only with your consent, which you may withdraw at any time).

4. Legal Basis for Processing

We rely on one or more of the following legal grounds to process your data:

  • Contract – where processing is necessary to perform our service agreement with you.

  • Consent – where you have opted in (e.g. marketing emails).

  • Legal obligation – where we must keep records for tax or regulatory purposes.

  • Legitimate interest – where processing is necessary for running and improving our business, provided your rights are not overridden.

5. Sharing Your Information

We only share your personal data with:

  • Our employees or contractors who deliver the cleaning services.

  • Payment processors (e.g. banks, card providers).

  • IT or software providers who support our website and booking system.

  • Regulators, HMRC, or legal bodies where required by law.

We do not sell your data to third parties.

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically:

  • Booking and payment records – up to 6 years (for tax purposes).

  • Enquiry data – up to 12 months if no booking is made.

  • Marketing data – until you withdraw consent or unsubscribe.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to how we use your data.

  • Request a copy of your data in a portable format.

  • Withdraw consent at any time (e.g. for marketing).

You can exercise these rights by contacting us (see Section 10).

8. Cookies (if you have a website)

Our website uses cookies to improve your browsing experience, track site usage, and deliver relevant advertising. You can manage cookie preferences through your browser settings.

9. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, please note that no data transmission over the internet is 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

BeaBee Carpet & Sofa Cleaning

Business Address
Phone: 
Email:

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.